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For all refund requests, Please contact us first by emailing info@sparkingsocial.co.uk or by filling in the relevant contact form here. Please DO NOT raise a PayPal dispute if you need to cancel or would like a refund for your order.

We are now working with PayPal and reporting any customers who unnecessarily open a dispute.   

Please contact us first if you have any problems, we will be more than happy to help you.

Refund Policy

Most orders will take up to 24 hours to be delivered. Bigger orders may take up to 72 hours or more, depending on the size of the order. Refunds cannot be given for already processed orders. Partial refunds can be given for partially delivered orders. We only refill orders for up to 21 days after purchase.

MoneyBack Guarantee

We can offer a Full Money Back Guarantee if you believe the services we delivered are not as described on our website. Please make sure you have read our; How it works, FAQ’s and Terms & Conditions pages before purchasing. Please contact us if you believe this is the case.